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Route Shipping Protection

Product description

All About Route 
Route offers a connected suite of post-purchase solutions for online retailers. With Route, Magento merchants can optimize their post-purchase experience, increase customer lifetime value, and differentiate their brand by offering customers:

Package tracking built for the needs of modern consumers.
Order protection against loss, theft, or damage.
Genuine customer engagement from purchase to delivery.

With these solutions, Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. 
Benefits of Route
Don’t leave the last mile of your customer experience to chance in the hands of third-party carriers. By adding Route’s post-purchase solutions to the customer experience, online merchants:

Take control of the brand experience from checkout to delivery.
Increase conversion, loyalty, and customer retention.
Reduce support costs, claims resolution time, and frustration.
Give customers confidence and peace of mind at checkout.
Get valuable insights into claims filed by customers. 

How Package Tracking Works
When Route is installed, Track is implemented automatically for free. Your store will instantly have the ability to bring package tracking to life with immersive web and mobile experiences for customers who use the Route app, even if they didn’t purchase protection.  
With Track, merchants can customize their unique brand profile and add branded content to shipping notifications (coming soon!). It’s a direct path to increase customer engagement, meet modern expectations, and keep shoppers informed as their purchases go from warehouse to doorstep.
How Package Protection Works
Once Route is installed on your store, customers will be able to add package protection against loss, theft, and damage right on the checkout page. 
Protection is free for merchants and costs customers roughly 2.5% of their cart total (with a minimum of $1.95) when they opt-in. 
Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant. 
Customer claims are swiftly resolved while merchants save time and retain more revenue. 
Account & Pricing
To use this extension, you need to create a Route Merchant account.  This is part of the installation process or can be accessed directly here.  Route is Free for most merchants and no additional fees apply.  Customers who wish to add Route Shipping Protection pay on average 2.5% of the order total with a minimum of $1.95.
Ready to Download? Add Route in Minutes
To add Route to your store, simply click the “Add to Cart” button. Next, you'll be asked to authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to Protect and Track.
If you have any questions, we’re more than happy to help! Click here to reach our support team.
FAQs

How does Route calculate how much to charge customers?
The amount Route charges is calculated using a number of variables including the type of product and merchant vertical. Customers typically pay roughly 2.5% of the cart value.
Who is underwriting Route?
Route is backed by SEG Insurance Ltd.
How long does it take Route to process claims?
Route responds to claims within 48 hours and strives to process and pay out claims within 5 days.

Is there a contract, or can I uninstall at any time?
You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the “delete” button within your apps section. You will also need to unpublish/delete the Route product from your store.